CHCCCS011 - Meet personal support needs | Part 1 - Western Australian COVID-19 Direct Care Skill Set (AE161)

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About this qualification

Course code: CHCCCS011

This unit is one of three within the Western Australian COVID-19 Direct Care Skill Set (AE161).

It describes the skills and knowledge required to determine and respond to an individual’s physical personal support needs and to support activities of daily living.

It applies to workers who provide support to people according to an established individualised plan in any community services context. Work performed requires some discretion and judgement and may be carried out under regular direct or indirect supervision.


Entry/eligibility requirements

There are no pre-entry study or qualification requirements, but to be eligible, you must:

Reside in Western Australia;
Possess suitable English language, literacy and numeracy skills; and
Provide proof of identity



ALTI ensures all AQF qualifications, statements of attainment, and transcripts of results are issued in accordance with the Standards for Registered Training Organisations 2015.

Duration, learning method and assessment

Duration: 12 to 20 hrs, dependent upon existing skills and knowledge of the learner
Learning method: Face-to-face workshop, group tutorials (if required), individual tutorials (if required), simulated training
Assessment: In-class assessment, workplace evidence

Units of competency

CHCCCS011 Meet personal support needs



After completing this course, you will be able to demonstrate the following skills:  

  • Review individualised plan and confirm required equipment, processes and aids
  • Identify requirements outside of scope of own role and seek support from relevant people
  • Consider the potential impact that provision of personal support may have on the person and confirm with supervisor
  • Consider specific cultural needs of the person
  • Consider specific physical and sensory needs of the person
  • Identify risks associated with the provision of support and confirm with supervisor
  • Discuss and confirm person’s own preferences for personal support in a positive way
  • Consider and confirm the person’s level of participation in meeting their personal support needs
  • Provide the person with information to assist them in meeting their own personal support needs
  • Safely prepare for each task and adjust any equipment, aids and appliances
  • Take account of identified risks in the provision of personal support and technical support activities
  • Identify and respond to routine difficulties during support routines, and report more complex problems to supervisor
  • Identify changes in the person’s health or personal support requirements and report to supervisor
  • Work with the person and supervisor to identify required changes to processes and aids
  • 3.6 Maintain confidentiality, privacy and dignity of the person
  • Comply with the organisation’s reporting requirements, including reporting observations to supervisor
  • Complete and maintain documentation according to organisation policy and protocols
  • Store information according to organisation policy and protocols

Recognition of Prior Learning (RPL)

You might already possess some of the skills or knowledge being assessed on this course. If so, you may not be required to complete one or more of the units of competency. You first need to apply to have your knowledge and skills assessed for Recognition of Prior Learning (RPL). This must be done when you enrol in the course.

To find out more about ALTI’s RPL process, please contact our Student Support Officer on 1300 492 703.

Please call 1300 809 711 to book or if you have any further queries.
Alternatively, you can email us at



This unit is free upon completion of the Western Australian COVID-19 Direct Care Skill Set (AE161):

  • CHCCCS011 Meet personal support needs 
  • HLTWHS005 Conduct manual tasks safely 
  • HLTINF001 Comply with infection prevention and control policies and procedures 

Please call 1300 809 711 to book or if you have any further queries.

Alternatively, you can email us at



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